Daily Archives: June 23, 2017

Customer Satisfaction: Improving Your Business End- User Support

Helpdesk service Customer satisfaction is crucial to any business. In the tech industry, it is important to have a helpdesk that adequately addresses end-users’ concerns. To remain a profitable business, you need to find a way to improve the end user's satisfaction with your service or product at the lowest cost possible. You can improve your customers’ help-desk experience with this guide:

Consider Outsourcing

Whether partial or full, outsourcing your IT support allows your business to focus on more business-centralised tasks. You will also be able to save on employee overhead cost. As the outsource team will be solely focused on addressing the end-users’ concerns, customers can have a prompt response to their questions or problems.

Invest In the Right Tools and Software

Should you chose to have an in-house helpdesk, investing in the right software is a must. A lot of businesses try to cut on this cost but having the right software can play a huge role in end-user satisfaction. A good helpdesk software’s features include knowledge bases, integrated e-mails, asset management, and automated end-user survey.

There is also remote support software that allows IT professionals to control a user’s computer, troubleshoot the problem, and fix the issue offsite. A lot of end-users prefer this as following instructions from the helpdesk can be confusing for them.

Take Time to Gather and Analyse Feedback

Surveys allow you to collect feedback from end-users on their satisfaction with your helpdesk service. Surveys are great tools for gathering information on how you can improve your service. Monitoring and evaluating your helpdesk system will give you an idea of whether you are addressing your customer’s needs if your product has to be redeveloped, and if your investment on your helpdesk is paying off.

Businesses can follow up end-users who gave low marks to find out why they were dissatisfied with the helpdesk feature. This will make end-users feel that their comments were heard, and might lessen their dissatisfaction.

Ensuring customer satisfaction is never easy but setting up the right system and taking the time to listen can go a long way. 

Are the Waters in New Zealand Clean?

Plumber Checking Pipes

New Zealand waters are not only abundant but also very clean. In fact, a variety of flora and fauna thrived in these places. But that may end soon as the quality continues to deteriorate, especially in the urban areas.

A Crown Research Institute study revealed that from 1989 to 2007 there’s a significant decline in water quality due to pastoral farming. This industry uses fertilisers heavily, and its active ingredients can end up in the freshwater supply such as the rivers and streams. For example, nitrogen went up 1.4 per cent annually throughout the country. Although I didn’t increase in some parts, it also didn’t drop.

But even if you don’t get your supply from these water bodies, you can still suffer from dirty water due to one thing: plumbing.

How Poor Plumbing Makes Your Water Dirty

There are many ways on how poor plumbing can contaminate and diminish the quality of your water source.

One, metal pipes may corrode over time. This doesn’t only leak components into your water but may also lead to dropping of corroded material, which will explain why your water can turn brown.

Furthermore, pipes can become clogged. This usually happens when you flush big objects such as toys into the drain. Dumping food and oil can also cause the build-up of dirt, which in the process can also clog the pipe. Clogged pipes can lead to a pipe leak due to bursting or a back flow, which means dirt can go back to your home.

You can do something to help improve the quality of water and protect the resource. Make it a habit of calling certified and registered plumbers for regular check-ups and maintenance. They use advanced technologies like a camera to assess the condition of your pipe comfortably and quickly.